At Shofik Digital Limited, we strive to provide high-quality SEO services to meet your needs.
We understand that circumstances can change, and you may need to cancel our services or request a refund.
This cancellation and refund policy outlines our terms and procedures for cancellations and refunds related to our SEO services.
1. Cancellation of Services
1.1 Cancellation by You:
If you wish to cancel our services, please provide us with written notice via email or postal mail at hello@shofikdigital.com.
The cancellation will be effective on the date we receive your notice. The following conditions apply:
- Ongoing Projects: For ongoing projects, you will be responsible for payment for all services rendered up to the effective date of cancellation. The cancellation will not affect any previously completed work or obligations.
- Prepaid Services: If you have prepaid for services, we will assess the amount of work completed and determine the refund amount based on the work performed up to the cancellation date.
1.2 Cancellation by Us:
We reserve the right to cancel our services at our discretion. In the event of cancellation by us, we will provide you with written notice. The following conditions apply:
- Refunds: If we cancel the services before the completion of the agreed-upon work, we will refund any prepaid amounts for services not yet performed. The refund will be calculated based on the proportion of work completed.
- No Refunds: No refund will be issued for work completed up to the date of cancellation.
2. Refunds
2.1 Eligibility for Refunds:
Refunds will be considered under the following conditions:
- Service Issues: If you are dissatisfied with the quality of the services provided, please contact us within 14 days of receiving the service to discuss your concerns. We will work with you to address any issues. Refunds for dissatisfaction are subject to evaluation and are not guaranteed.
- Overpayment: If you have overpaid for services, we will issue a refund for the excess amount paid.
- Cancellation: As described above, refunds will be issued for any prepaid amounts for services not yet performed in the event of cancellation.
2.2 Refund Processing:
- Processing Time: Refund requests will be processed within 3-5 business days from the date of approval. The refund will be issued using the original payment method unless otherwise agreed.
- Deductions: Refund amounts may be adjusted to account for any expenses incurred or services rendered up to the cancellation date.
3. Non-Refundable Items
The following items are non-refundable:
- Consultation Fees: Fees for initial consultations or assessments are non-refundable.
- Completed Work: Payments for work completed and delivered before cancellation are non-refundable.
- Late Fees: Any late fees or charges associated with late payments are non-refundable.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Contact Us: Send a written request to hello@shofikdigital.com. Include your name, contact information, and details of the service or payment in question.
- Provide Documentation: Include any relevant documentation to support your request, such as proof of payment or communication regarding the service.
5. Changes to This Policy
We may update this cancellation and refund policy from time to time. Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.
6. Contact Us
For any questions or concerns regarding this policy or to request a cancellation or refund, please contact us at:
- Email: hello@shofikdigital.com
- Phone: +44 7450 741128
- Address: 128 City Road, London, United Kingdom, EC1V 2NX
Thank you for choosing Shofik Digital Limited. We are committed to providing you with the best possible service and will work to address any concerns you may have regarding cancellations or refunds.
Effective Date: [27-08-2024]